Microsoft has ended the Mainstream support for CRM 4.0. This means that the support changes a bit for customers of the product. Is CRM 4.0 not supported anymore? No, there is still the Extended Support but you can’t claim warranties and can’t have no-charge incident support.
So what options do i have?
Or you keep using CRM 4.0 and pay for support
or you can easily upgrade to CRM 2011.
Below you see a table with all the dates of all products and a overview of all support you have for Mainstream and Extended.
|Products Released||Lifecycle Start Date||Mainstream Support End Date||Extended Support End Date|
|CRM 1.0||1/1/2003||7/11/2006||Not Applicable|
|CRM 1.2||10/31/2003||1/9/2007||Not Applicable|
|Dynamics CRM 2011||5/18/2011||7/12/2016||7/13/2021|
|Dynamics CRM 3.0||12/1/2005||4/12/2011||4/12/2016|
|Dynamics CRM 4.0||2/29/2008||4/9/2013||4/10/2018|
|Support provided||Mainstream Support phase||Extended Support phase|
|Paid support (per-incident, per hour, and others)||X||X|
|Security update support||X||X|
|Non-security hotfix support||X||Requires extended hotfix agreement, purchased within 90 days of mainstream support ending.|
|No-charge incident support||X|
|Design changes and feature requests||X|
|Product-specific information that is available by using the online Microsoft Knowledge Base||X||X|
|Product-specific information that is available by using the Support site at Microsoft Help and Support to find answers to technical questions||X||X|